Make sure that the file to be counted is not located on a network drive. Speed limitation of network connection can cause AnyCount to freezing. Move the files to local drive and then add them for counting again. You can also try the following solution...

Question: Using Anycount to count the characters in a Word file generates the following error message: Error opening MS Word application: Class not registered, Class ID: {000209FF-0000-0000-C000-000000000046} What is the problem? Answer: The most li...

A problem with extra words can be caused by graphics in your .pdf file. AnyCount's word count engine will count every graphic element as a word. Thus if your .pdf file is recognized, then 'PDF Graphic Recognition' function should be disabled. You can a...

1. If AnyCount displays zero results for .XML file, make sure that the file contains text between tags. Note, that AnyCount counts text between tags only. 2. If you have some errors when counting xml files, it is possible the st...

Such problem can occur if you have selected no elements to count in .doc, .docx, .xls, .xslx, .ppt or .pptx file format settings. Please select all elements which you want to include in the counting process and you will get correct count results. For this...

Your actions depend on the reasons of this problem: 1. You do not have corresponding application installed. (e. g. you count .ppt files but, there is no MS Office Power Point installed on your PC). In this way you have to install corresponding software...

As a rule you have zero results because PDF file contains an image data. This means that document was scanned but not recognized. Only AnyCount 7.0 Enterprise can count such unrecognized PDF files. Therefore if you have another version of AnyCount, we r...